Published on 21 March 2022 General Interest
“Continuous improvement is part of our DNA”
Interview with Julia Pozo, ICT Director at OnTurtle
“We’re an excellence-oriented organisation, so continuous improvement is part of our organisational culture, part of our DNA,” says Julia Pozo, our ICT Director. This statement could be extrapolated to any area of OnTurtle. Working with a gender-equitable workforce, Pozo reminds us that this isn’t the norm. “The world of work, in general, is organised in a way that favours men.” With her interview, we covered another aspect that the company’s working on: organisation-wide digitalisation.
The #WomeninTransport campaign is part of our commitment to highlight and normalise the presence of women in the transport sector, through the eyes of our female team.
- How and when did you start your adventure in the world of transport?
I started in the world of transport through a paid internship with TUZSA, a company that manages urban bus transport in Zaragoza. I’ve been working in companies linked to road passenger transport (buses) for 17 years, interacting with managers, customers, suppliers and workers of these companies, which share processes, circuits, interests and problems common to freight transport companies.
- There’s a stereotype that transport is more of a man’s world. Do you think it’s justified?
The world of work, in general, is organised in a way that favours men. I believe that the world of transport is no exception. We’re 50% women at OnTurtle, but that’s not what you see when you interact with companies in the industry and/or related to transport.
- In addition to transport, your role at OnTurtle is linked to digitalisation, a concept that’s always been one of the pending issues in the sector. What does your work consist of?
In my role as ICT Director, I support, promote and collaborate on the digitalisation initiatives that arise in the various areas of the company. The end goal is reaching empowerment and autonomy for each of the organisation’s departments, in terms of leading their own digitalisation processes. I’m also responsible for ensuring alignment between the suitability of each software/hardware tool and its purpose.
- Why should transport companies prioritise this transformation within their organisations?
Digitalisation makes it easier for organisations to grow in efficiency and effectiveness, which in itself is a good reason to invest in it. But beyond these “practical” reasons, our world is becoming more digital every day; especially outside the world of work, where the “non-digital” is clearly falling into disuse. The gap between digitalisation in the work environment and the personal environment is widening every day, and the expectations of our customers and employees are geared towards increasingly digital experiences. If we’re not able to satisfy them, we’ll find it difficult to retain customers and talent.
Technologies are advancing at an almost frenetic pace, and transport isn’t static either. Does this forces us to always be on the lookout for potential changes?
We’re an excellence-oriented organisation, so continuous improvement is part of our organisational culture, part of our DNA. We can make changes aiming for improvement in any area of the organisation, in any of the interactions we have with our customers and in any of our services. It’s the most solid and solvent way to maintain our position as a reference in our sector.